Standard Operating Procedure (SOP)

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Standard Operating Procedure (SOP)

A Standard Operating Procedure is a documented process that a company needs to put in place to ensure that services and products are delivered consistently every time.

SOPs are often used to demonstrate compliance with the regulation or operational practices and to document how tasks must be completed at your organization.

Need for SOPs

At MARC, we develop SOPs keeping in mind the best industry practices and work out a tailor-made procedure to suit your organizational needs.

Having SOPs in place in your organization will ensure:

Consistency in the way an individual carries out a particular task or activity so that problems relating to quality and efficiency don’t arise.
Effective training of employees
Lower incidents of errors from employees or processes owing to pre-defined instructions.
The quantum of errors by employees are significantly reduced thereby resulting in cost savings and improving efficiency and productivity.
Continuity of processes as employees can refer to the SOPs in the event of lack of clarity of processes.
Manufacturing units can aid in preventing accidents as the SOPs are drafted based on best practices.
Easier training of employees as the procedures to be followed are streamlined.
Troubleshooting is not a complicated affair as SOPs help in narrowing down the areas of trouble and aid in a quick and effective diagnosis of the problem.
Protection of employees in case of hidden liabilities, thus allowing more time to be dedicated towards resolving issues that are more significant.

Our SOP module consists of

We review your organization’s operations to understand your processes, controls, which leads to the identification of gaps. We then provide suggestions and solutions to formalize the processes and related controls.

Overview of the business process cycle.
Organization structure of each department in the organization.
Overview of roles and functions of each employee across departments.
Internal and external policies and best practices to be adopted by the organization.
Recommended processes and internal control procedures to be followed by personnel at all levels across various departments.
Authorization procedures at different levels of the organizational hierarchy for various processes, transactions, and documents.
Basic statutory compliance checklist.
Forms to be used by the departments.

Case Study

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Standard Operating Procedure

A leading manufacturer of electronic and ultrasonic flowmeters in India was having issues with streamlining production cycle with time wastages occurring due to improper scheduling of purchase orders for projects, lack of workforce management led to constantly late payment fees on projects.

What MARC did:

A new set of SOPs were drafted for each department of the plant along with supporting annexure including documentation to assist in reducing time delays and bringing in efficiencies.
The SOPs included the following:

Reporting structure
Flow of information
Authority matrix
Reporting formats
System (IT) intervention and checkpoints
Duties of key personnel


Production cycle improved with reduction in approximately 70% delays and subsequent reduction in late fees. The Management informed that they increased their bottom line by 20% due to these SOPs.

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